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Super slow average latency of CreateMemberPROD API

Dear Support,

From the dashboard I can see that the average pass latency of our API call (CreateMember PROD) is super slow. This api call makes connection to our application running in Microsoft Azure.

We asked our developer to further analyze this slow latency issue. From New Relic that has been implemented on our application, we see that this API call works just fine and quick. Therefore we are wondering about how this average pass latency in apimetrics is being calculated.

Can you please inform us with more detail how you calculate this pass latency?
And perhaps you can also inform us what has caused this slow latency according to apimetrics?

We are looking forward to hearing from you soon, Thanks.

Kindly Regards,
Nizar Abdat